FAQ

Daneson Order Protection covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.

If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.

How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order. If you have protection turned on, you will see it appear as a line item during checkout.

How do I file a claim with Order Protection?

Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

What does Order Protection cover?

Order Protection covers your order for loss, damage, theft, wrong items, defective items and missing items.

How much does Order Protection cost?

Order Protection costs $1.95.

How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.

If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us at contact @ daneson.com.

How long do I have to make a claim?

You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.

Daneson Order Protection is powered by OrderProtection . com. 

Burnt tip out with a few gentle bites on the birch.

This releases the botanicals, phenols, and oils trapped in the cellulose of the wood. 

It's by design. 

We use real natural ingredients so it can take time for the flavor to work its way out of the wood onto your taste buds.

With our spirit-based toothpicks - bare in mind that shortly after bottling our toothpicks the hair-lip inducing taste of alcohol has flashed away.

What is left behind are the mellow phenols and cask attributes of the booze.

All our recipes benefit from a gentle chew and time drawing out the heart of the ingredients set deep in the birch.

However, don’t expect explosions of flavour akin to artificially flavoured candies and toothpicks.

All our products are pre-packaged and shipped to our respective distribution centres, we do not currently have the ability to mix-and-match packs or cases.

That said, our combination 2-Packs and Every Blend 4-Pack were designed to offer variety.

Our toothpicks are seared in our proprietary production process. 

It has the added benefit of distinguishing a Daneson from the average toothpick.

When you use a Daneson, we recommend having the seared tip facing outwards.

Daneson's are designed to be enjoyed with the seared or burnt tip out

The flavoring component of our product does not contain any peanuts or tree nuts itself.

However, the flavoring is processed in a facility where there may contain peanuts or tree nuts. 

There is also the possibility for it to be processed on the same equipment with peanuts or tree nuts.

If you experience an allergic reaction to our product, we would recommend that you immediately seek medical attention and cease any further usage.

Unfortunately, at the moment we're unable to offer sample packs given the small-batch nature of the business.

If any of the blends interest you in specific, we'd be more than happy to explain them in further detail in order to help you pick out the right one.

As we use natural ingredients in the flavouring process, you'll find more subtlety in taste but they will always be true to how we've described them in the product descriptions.

We currently do not offer Daneson products on Amazon. 

If you happen upon any listings, please note these are not authorized resellers and the products purchased cannot be guaranteed for quality.

Yes, please refer to our Retailers page here to find a retailer near you.

Yes, we ship worldwide via USPS International and Passport. Please refer to our shipping page for more information.

Please visit Daneson.eu if you are shopping with us from the UK/EU.

Due to new VAT rules, we are no longer shipping to the UK/EU on Daneson.com.

Yes, please send us an email at contact [at] daneson [dot] com to receive your Military discount code.

There are two reasons why we sell online in USD.

One, we formerly had a daneson.CA site that sold in CAD but, even with redirects for Canadian IP addresses, most of our Canadian customers went out of their way to buy on the USD .com site.

Two, because a good deal of our materials are bought from American suppliers who charge us in USD, it helps us to sell in USD.

If you'd like to buy in CAD, we recommend finding Canadian retailer near you.

Yes - Bourbon is an American whiskey while Single Malt Scotch is a whisky made in Scotland.